[rt-users] Using rt with email

Albert Shih Albert.Shih at obspm.fr
Fri Jul 11 10:00:17 EDT 2008

 Le 11/07/2008 à 15:35:45+0200, Emmanuel Lacour a écrit
> Bonjour ;)


> submit/create: yes
> update: yes
> close, assign, ...: you can do some of this with extensions like
> "Command by email" (see http://wiki.bestpractical.com/view/Extensions).


> > 	make some knowlegde database
> > 
> you can use RTFM (RT Faq Manager http://www.bestpractical.com/rtfm)
> along with RT.

OK. ....thanks.

> > Can I do those thing without write many perl scripts ? 
> Well you can try out stock RT with a quick install (won't be too
> difficult if you're a sysadmin) and see how much it fits your needs.

Yes...it's done...well, I'm using FreeBSD and it's just two commands ;-)

> If it fits 90% of your needs, maybe it's enough. If really there is some
> needed things missing (not in existing RT extensions too), then you will
> need a bit of perl knowledge to ack RT and see that we can do near to
> everything with it ;)


> else, there is companies around that can give you support on RT ;)

Lots of... merci ;-)


Albert SHIH
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Ven 11 jul 2008 15:56:10 CEST

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