[rt-users] MyRT Global Page error

Jesse Vincent jesse at bestpractical.com
Sun Jul 13 16:54:09 EDT 2008

On Sun, Jul 13, 2008 at 11:58:21PM +0500, Abdus Samad wrote:
> Thanks for your response, The Graphviz error is gone after reinstalling but
> the gnupg error is still there even after installing the library.
>  The package have been installed by using the following command (apt-get
> install GnuPG-Interface*). but the error logs still show
> [Sun Jul 13 18:52:21 2008] [debug]: RT's GnuPG libraries couldn't
> successfully read your configured GnuPG home directory
> (/opt/rt3/var/data/gpg). PGP support has been disabled
> (/opt/rt3/bin/../lib/RT/Config.pm:275)
>  and I am not able to access the MyRT.html page which is giving the same
> error.
> Can't call method "Content" on an undefined value at
> /opt/rt3/share/html/Admin/Global/MyRT.html line 97.

When you ran RT's upgrade, did it prompt you to do a database upgrade?
Did you do that upgrade? Do you still have the logs?


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