[rt-users] MyRT Global Page error

[Abdus Samad]

Yes it did prompt me for upgrade and I did that, all the update up to 3.8
were done by the script it gave at the end of update (I did not do that
manyaly by goinng in each direcory and altering the tables) The scipt
included did not returned any errors so, I guess it did worked fine.
I think it might be a problem with the database, so, I checked if I have
InnoDB in MySQL enabled and found that it was not. I enabled that and also
altered all table to Innodb Engine. Now the next step I guess was to follow
the Upgrade.mysql help file present inside the package. I found that /
schema.mysql-4.0-4.1.pl must be run. Now I have a new problem when I run
this script. It says.

DBD::mysql::db column_info failed: column_info doesn't support column
selection at etc/upgrade/schema.mysql-4.0-4.1.pl line 227.
DBD::mysql::db column_info failed: column_info doesn't support column
selection at etc/upgrade/schema.mysql-4.0-4.1.pl line 227.

Can any one point me in the direction of resolution of this issue. Since
now, all my tables have InnoDB engine.
The version of mysql I am running is mysql  Ver 14.7 Distrib 4.1.11, for
pc-linux-gnu (i386).

Thank you,
Abdus Samad

On Mon, Jul 14, 2008 at 1:54 AM, Jesse Vincent <jesse at bestpractical.com>
wrote:

>
>
>
> On Sun, Jul 13, 2008 at 11:58:21PM +0500, Abdus Samad wrote:
> > Thanks for your response, The Graphviz error is gone after reinstalling
> but
> > the gnupg error is still there even after installing the library.
> >  The package have been installed by using the following command (apt-get
> > install GnuPG-Interface*). but the error logs still show
> > [Sun Jul 13 18:52:21 2008] [debug]: RT's GnuPG libraries couldn't
> > successfully read your configured GnuPG home directory
> > (/opt/rt3/var/data/gpg). PGP support has been disabled
> > (/opt/rt3/bin/../lib/RT/Config.pm:275)
> >  and I am not able to access the MyRT.html page which is giving the same
> > error.
> >
> > Can't call method "Content" on an undefined value at
> > /opt/rt3/share/html/Admin/Global/MyRT.html line 97.
> >
>
> When you ran RT's upgrade, did it prompt you to do a database upgrade?
> Did you do that upgrade? Do you still have the logs?
>
> -j
>
>
>
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