[rt-users] Question about Privileged and unprivaledged user

Richard Harold richard.harold at maxima.co.uk
Mon Jul 14 15:05:18 EDT 2008

Hi Guys,


I had set a user in RT as a Privileged user, but then later changed him
to an unprivileged. I now can't see him in the list of users. I want to
reverse this action by "let this user be granted rights" buy they just
do not appear.


The user is basically an external customer that we just need to give
basic ability of seeing open/closed tickets via a saved search. 


There doesn't appear to be an option to see unprivileged users at all
even though I am logged on as a super user.


Any help would be much appreciated.




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