[rt-users] Changing Queue reference in emails

Kenneth Crocker KFCrocker at lbl.gov
Mon Jul 14 18:54:49 EDT 2008


	We have just one template for when a ticket is created and we put the 
following into it:

Queue  : {$Ticket->QueueObj->Name}

	That line could be put into ANY template and it would show what queue 
the reply came from. Hope this helps.


On 7/14/2008 3:20 PM, Kevin Freels wrote:
> Greetings!
> I would like the response emails (comment, reply) to reflect the queue
> that they're generated from, not the RT instance. We have multiple
> queues, and I think it will get confusing to have the messages say "I.T.
> Support" when the ticket generated is actually from the Engineering
> queue.
> How is this done? Do I need to create a whole new series of templates
> for each queue?
> Thanks, as always!!!!
> ....k 
> -=-=-=- 
> Kevin Freels
> Director of Information Technology
> Sendmail, Inc.
> kfreels at sendmail.com  510/594.5572
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