[rt-users] Changing Queue reference in emails

[Gene LeDuc]

Hi Kevin,

I think that's the purpose of the fields on the Basics tab when editing a 
queue's configuration.  For instance, in my Support queue the Description 
is "Support Requests" and the Reply Address is 
"support_reqs at abc.com".  Replies to tickets are from "Support Requests 
<support_reqs at abc.com>".

Regards,
Gene

At 03:20 PM 7/14/2008, Kevin Freels wrote:
>Greetings!
>
>I would like the response emails (comment, reply) to reflect the queue
>that they're generated from, not the RT instance. We have multiple
>queues, and I think it will get confusing to have the messages say "I.T.
>Support" when the ticket generated is actually from the Engineering
>queue.
>
>How is this done? Do I need to create a whole new series of templates
>for each queue?
>
>Thanks, as always!!!!
>
>....k
>-=-=-=-
>Kevin Freels
>Director of Information Technology
>Sendmail, Inc.
>kfreels at sendmail.com  510/594.5572
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University