[rt-users] Some random questions

[Kenneth Crocker]

Richard,


	When you say "create tickets for everyone" do you mean in all queues or 
to be able to choose an owner when creating a ticket? Whatever group you 
are in would need the following rights:

	1) "CreateTicket" along with "SeeQueue" would need to be granted to 
your group for (Config->Queues->Select Queue->Group Rights) for EACH 
queue you want to create a ticket in.
	2) "OwnTicket" would need to be granted to your group for 
(Config->Queues->Select Queue->Group Rights) for EACH queue you want to 
be able to own tickets in.
	3) "TakeTicket" would need to be granted to your group for 
(Config->Queues->Select Queue->Group Rights) for EACH queue you want to 
"Take Ownership" of tickets in.

	Hope this helps.

Kenn
LBNL

On 7/14/2008 3:32 PM, Richard Hartmann wrote:
> Hi all,
> 
> we just upgraded to a brand-spanking-new 3.8 and we love it (well,
> technically, I do and that is just as well).
> 
> I have a few more or less random questions, though:
> 
> 1) Can I make RT not auto-append my signature when commenting? It is
> only useful when I reply.
> 
> 2) We had RT set up to default to reply, not comment, when eesolving a
> ticket. Seems that got lost in the upgrade and I don't know where to
> find it.
> 
> 3) Can I edit what is shown in the quick ticket creation? I only need a
> few queues to quick create in with one queue receiving 99% of the
> tickets. Also, I would want to be able to create tickets for everyone,
> not just myself & Nobody.
> 
> 
> Thanks a lot :)
> Richard
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