[rt-users] Some random questions

Richard Hartmann richih.mailinglist at gmail.com
Mon Jul 14 19:18:05 EDT 2008

On Tue, Jul 15, 2008 at 01:01, Kenneth Crocker <KFCrocker at lbl.gov> wrote:

>        When you say "create tickets for everyone" do you mean in all queues
> or to be able to choose an owner when creating a ticket? Whatever group you
> are in would need the following rights:

I both want to be able to create tickets for other users (so they own them)
and be able to restrict the choice of queues to choose from (atm, I see all
queues, but I only need to quick create in a few of them).

>        Hope this helps.

I have full rights on everything, so I am not sure if I can restrict the
choice in that way.

Another question I thought of: I want to bookmark all tickets that I create
and which I do not own. Is that possible? That way, I can easily keep
track of all work I assign (I am not necessarily the requestor on tickets
that I create [for others]).


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