[rt-users] Some random questions

Kenneth Crocker KFCrocker at lbl.gov
Mon Jul 14 19:34:30 EDT 2008


	It sounded like you wanted those rights yourself. Now it sounds like 
you have all the rights, but you want to grant rights for others, but in 
a limited way. Is that correct?


On 7/14/2008 4:18 PM, Richard Hartmann wrote:
> On Tue, Jul 15, 2008 at 01:01, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
>>        When you say "create tickets for everyone" do you mean in all queues
>> or to be able to choose an owner when creating a ticket? Whatever group you
>> are in would need the following rights:
> I both want to be able to create tickets for other users (so they own them)
> and be able to restrict the choice of queues to choose from (atm, I see all
> queues, but I only need to quick create in a few of them).
>>        Hope this helps.
> I have full rights on everything, so I am not sure if I can restrict the
> choice in that way.
> Another question I thought of: I want to bookmark all tickets that I create
> and which I do not own. Is that possible? That way, I can easily keep
> track of all work I assign (I am not necessarily the requestor on tickets
> that I create [for others]).
> Richard

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