[rt-users] Question about Privileged and unprivaledged user

[Richard Harold]

Thanks for that, it worked!



-----Original Message-----
From: Phillip Tan [mailto:phillip.tan at pacificarena.travel] 
Sent: 14 July 2008 20:26
To: Richard Harold; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Question about Privileged and unprivaledged user

Hi Richard,

Use % as the search character in users and it will list all users both
privileged and unprivileged users.

Hope this helps.

Regards,
phillip.



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com on behalf of Richard
Harold
Sent: Tue 15-Jul-08 03:05
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Question about Privileged and unprivaledged user
 
Hi Guys,

 

I had set a user in RT as a Privileged user, but then later changed him
to an unprivileged. I now can't see him in the list of users. I want to
reverse this action by "let this user be granted rights" buy they just
do not appear.

 

The user is basically an external customer that we just need to give
basic ability of seeing open/closed tickets via a saved search. 

 

There doesn't appear to be an option to see unprivileged users at all
even though I am logged on as a super user.

 

Any help would be much appreciated.

 

 


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If you have received this message in error, please contact the sender of this message as soon as possible. 

The views or opinions expressed in this message are those of the author and may not necessarily be the views held by Maxima Holdings plc.
Maxima Holdings plc. Cotswold Court, Lansdown Road, Cheltenham, Glos, GL50 2JA. Registered in England. 5043538. VAT Number - 728778184
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