[rt-users] Question about Privileged and unprivaledged user

Phillip Tan phillip.tan at pacificarena.travel
Mon Jul 14 15:26:00 EDT 2008

Hi Richard,

Use % as the search character in users and it will list all users both privileged and unprivileged users.

Hope this helps.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com on behalf of Richard Harold
Sent: Tue 15-Jul-08 03:05
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Question about Privileged and unprivaledged user
Hi Guys,


I had set a user in RT as a Privileged user, but then later changed him to an unprivileged. I now can't see him in the list of users. I want to reverse this action by "let this user be granted rights" buy they just do not appear.


The user is basically an external customer that we just need to give basic ability of seeing open/closed tickets via a saved search. 


There doesn't appear to be an option to see unprivileged users at all even though I am logged on as a super user.


Any help would be much appreciated.




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