[rt-users] RT stopped working after latest yum updates

[Mark E. Walker]

Hi Kobus,

I had the same problem about two weeks ago.  Unfortunately, I never did find out EXACTLY what the problem was, however, an upgrade to 3.8 fixed it.  Testdeps and fixdeps didn't help me, everything was there.

My upgrade consisted of backing up the database, blowing away the site, and doing the upgrade install as per the README.

Now the Upgrade install did the required testdeps/fixdeps, and that may have done something after blowing away the site.  I'm not sure.

During my testing I found out the following:  If I removed the perlhandler directive in the apache config, the site came up, but it was the "you're almost there" page.  Putting it back in brought up the download again.  I had no errors anywhere in any log files.

My guess is that mason is crashing somewhere and the resulting zero length file returned to the browser doesn't have any mime type so it tries to download a file.  Unfortunately, fixing that is beyond my current level with RT/Perl and Mason.

I know this may not have helped much, and I apologize, but maybe it will provide a little more info to get you or the community on the way.

Let us know what you eventually do to fix this.  I think it's going to be a recurring theme with the perl/myself update.

mw


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Drew Barnes
Sent: Wednesday, July 16, 2008 9:02 AM
To: Kobus Bensch; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT stopped working after latest yum updates

Sounds like the perl/mysql update will require some perl module
updates.  make fixdeps may do you some good.


Kobus Bensch wrote:
>
> There was 215 updates including perl and mysql. I will post the full
> log here in a bit.
>
> Kobus
>
> Quoting Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu>:
>
> > What did yum update?
> >
> >
> > Kobus Bensch wrote:
> >>
> >> Hi all
> >>
> >> I use RT 3.6.5 on Centos5. Last night I performed a rather large
> >> yum update and since then rt stopped working. When I go to the rt
> >> webpage it comes up with a windows asking if I want to download a
> >> file.
> >>
> >> Can anybody help with this please.
> >>
> >> Let em know if you need more info
> >>
> >> Kobus
> >>
> >>
> >>
> ------------------------------------------------------------------------
> >>
> >> _______________________________________________
> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >> Community help: http://wiki.bestpractical.com
> <http://wiki.bestpractical.com/>
> >> Commercial support: sales at bestpractical.com
> >>
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly
> >> Media. Buy a copy at http://rtbook.bestpractical.com
> <http://rtbook.bestpractical.com/>
> >
> > --
> > Drew Barnes
> > Applications Analyst
> > Network Resources Department
> > Raymond Walters College
> > University of Cincinnati
>
>

--
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com