[rt-users] RT stopped working after latest yum updates

[Jesse Vincent]

On Jul 16, 2008, at 12:19 PM, Mark E. Walker wrote:

> Hi Kobus,
>
> I had the same problem about two weeks ago.  Unfortunately, I never  
> did find out EXACTLY what the problem was, however, an upgrade to  
> 3.8 fixed it.  Testdeps and fixdeps didn't help me, everything was  
> there.
>
It's almost certainly Scalar::Util being reinstalled "incorrectly."   
If you reinstall it, the issue should go away.

-jesse

> My upgrade consisted of backing up the database, blowing away the  
> site, and doing the upgrade install as per the README.
>
> Now the Upgrade install did the required testdeps/fixdeps, and that  
> may have done something after blowing away the site.  I'm not sure.
>
> During my testing I found out the following:  If I removed the  
> perlhandler directive in the apache config, the site came up, but it  
> was the "you're almost there" page.  Putting it back in brought up  
> the download again.  I had no errors anywhere in any log files.
>
> My guess is that mason is crashing somewhere and the resulting zero  
> length file returned to the browser doesn't have any mime type so it  
> tries to download a file.  Unfortunately, fixing that is beyond my  
> current level with RT/Perl and Mason.
>
> I know this may not have helped much, and I apologize, but maybe it  
> will provide a little more info to get you or the community on the  
> way.
>
> Let us know what you eventually do to fix this.  I think it's going  
> to be a recurring theme with the perl/myself update.
>
> mw
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com 
> ] On Behalf Of Drew Barnes
> Sent: Wednesday, July 16, 2008 9:02 AM
> To: Kobus Bensch; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT stopped working after latest yum updates
>
> Sounds like the perl/mysql update will require some perl module
> updates.  make fixdeps may do you some good.
>
>
> Kobus Bensch wrote:
>>
>> There was 215 updates including perl and mysql. I will post the full
>> log here in a bit.
>>
>> Kobus
>>
>> Quoting Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu>:
>>
>>> What did yum update?
>>>
>>>
>>> Kobus Bensch wrote:
>>>>
>>>> Hi all
>>>>
>>>> I use RT 3.6.5 on Centos5. Last night I performed a rather large
>>>> yum update and since then rt stopped working. When I go to the rt
>>>> webpage it comes up with a windows asking if I want to download a
>>>> file.
>>>>
>>>> Can anybody help with this please.
>>>>
>>>> Let em know if you need more info
>>>>
>>>> Kobus
>>>>
>>>>
>>>>
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>>>
>>> --
>>> Drew Barnes
>>> Applications Analyst
>>> Network Resources Department
>>> Raymond Walters College
>>> University of Cincinnati
>>
>>
>
> --
> Drew Barnes
> Applications Analyst
> Network Resources Department
> Raymond Walters College
> University of Cincinnati
>
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