[rt-users] Problems logging in after initial install

Mark E. Walker mwalker at dvti.com
Wed Jul 16 12:28:59 EDT 2008

Hi Jake,

I think your apache config needs help.  The only reason you'll get the "you're almost there" page is if mason isn't running in the directory your index.html file exists in.

If you have RT installed under your document root, you'll have to tell apache that mason handles files in that directory.  Something like this should work.  This would be in your <virtualdirectory> in httpd.conf

   <Location /rt/>
       AddDefaultCharset UTF-8
       SetHandler perl-script
       PerlHandler RT::Mason

You're really close...keep trying.


From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jake
Sent: Wednesday, July 16, 2008 7:04 AM
To: RT-Users at lists.bestpractical.com
Subject: [rt-users] Problems logging in after initial install

I've been fiting for days with the install and I finally seem to have everything running on the server side with no errors, and yet I can't login...

When I go to www.mywebaddress.com/rt<http://www.mywebaddress.com/rt> I get the message stating "You're almost there" and telling me that I need to configure the site to use mod_perl, fastcgi, etc...  when I go to www.mywebaddress.com/rt/install/index.htm<http://www.mywebaddress.com/rt/install/index.htm> it asks me to login, but everything I try is invalid...

It's getting to the point where I just want to scrap the whole project :(

Where exactly do I tell it that I want to use mod_perl?

Sorry if this seems like a dumb question...I've been using linux for less than a month, so I'm still wet behind the ears...


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