[rt-users] Simple Search function

[Kevin Falcone]

On Jul 16, 2008, at 4:07 PM, Jake Zack wrote:

> OK...I lied.
>
> Well, not below...but initially.
>
> The RT 8.0 search function does work properly...UNLESS...as  
> below...there are numbers involved.
>
> I created ticket subject 'one two three four five six', and a search  
> of:
>
> one six
>
> Finds it.
>
> But if the search string contains numbers, it fails.

The Simple search assumes that any number is a Ticket ID and builds  
the query
based on that

-kevin

>
> That a bug, or intentional for some reason I don't understand? :)
>
> On 16-Jul-08, at 3:59 PM, Jake Zack wrote:
>
>> Yep, installed rt 8.0 today.
>>
>> I have a ticket called:
>>
>> AGM 2007 Member pre-registration login page
>>
>> When I search for "AGM", it works.  When I search for "2007", it  
>> works.
>>
>> When I search for:
>>
>> AGM 2007
>>
>> it fails.
>>
>> 'AGM 2007' works.
>>
>> I want to be able to parse my search query string, and check both  
>> (or all) of the arguments I've supplied it.
>>
>> Searching for:
>>
>> AGM Member
>>
>> ...should return this ticket in it's search results, much like the  
>> behaviour of rt3.fsck.com.
>>
>> On 16-Jul-08, at 3:44 PM, Jesse Vincent wrote:
>>
>>>
>>> On Jul 16, 2008, at 3:31 PM, Jake Zack wrote:
>>>
>>>> In fact, this function I describe below *IS* built into the new  
>>>> RT somewhere...or Best Practical developed it for themselves..
>>>>
>>> We don't have any special code in there for this. Have you tested  
>>> 3.8.0 locally?
>>>
>>>> Their website at rt3.fsck.com DOES handle searches the way I'd  
>>>> like them to be handled.
>>>>
>>>> A search for:
>>>>
>>>> anti anxiety
>>>>
>>>> ...finds:
>>>>
>>>> 10208 	antisocial-personality-disorder-anxiety 	new 	Pushmi 	 
>>>> Nobody 	0
>>>> 		20 hours ago 		20 hours ago 	0
>>>> 10211 	anti-depressents-for-anxiety 	new 	Pushmi 	Nobody 	0
>>>> 		15 hours ago 		15 hours ago 	0
>>>>
>>>> So there is some method to have it handle searches in a better way.
>>>>
>>>> Anyone?
>>>>
>>>> On 16-Jul-08, at 2:14 PM, Jake Zack wrote:
>>>>
>>>>> What modifications would need to be made to make the Simple  
>>>>> Search function accept more than one word?
>>>>>
>>>>> It can do two words when the search terms are put in single  
>>>>> quotes...but the string has to match exactly a string in the  
>>>>> Subject.
>>>>>
>>>>> If the ticket subject is "barack obama beat hillary clinton"...a  
>>>>> search for:
>>>>>
>>>>> barack obama
>>>>>
>>>>> ...yields no results...but...
>>>>>
>>>>> 'barack obama'
>>>>>
>>>>> ...does yield results.
>>>>>
>>>>> I can't seem to find a way to make it accept a search phrase  
>>>>> such as:
>>>>>
>>>>> barack hillary
>>>>>
>>>>> and yield a result.
>>>>>
>>>>> And yes, I know the advanced search feature can be used...but  
>>>>> I'm told that that is too cumbersome for the average user.
>>>>>
>>>>> Any help would be appreciated.
>>>>>
>>>>> Thanks.
>>>>
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>>>
>>
>
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