[rt-users] Simple Search function

[Jake Zack]

OK...I lied.

Well, not below...but initially.

The RT 8.0 search function does work properly...UNLESS...as  
below...there are numbers involved.

I created ticket subject 'one two three four five six', and a search of:

one six

Finds it.

But if the search string contains numbers, it fails.

That a bug, or intentional for some reason I don't understand? :)

On 16-Jul-08, at 3:59 PM, Jake Zack wrote:

> Yep, installed rt 8.0 today.
>
> I have a ticket called:
>
> AGM 2007 Member pre-registration login page
>
> When I search for "AGM", it works.  When I search for "2007", it  
> works.
>
> When I search for:
>
> AGM 2007
>
> it fails.
>
> 'AGM 2007' works.
>
> I want to be able to parse my search query string, and check both  
> (or all) of the arguments I've supplied it.
>
> Searching for:
>
> AGM Member
>
> ...should return this ticket in it's search results, much like the  
> behaviour of rt3.fsck.com.
>
> On 16-Jul-08, at 3:44 PM, Jesse Vincent wrote:
>
>>
>> On Jul 16, 2008, at 3:31 PM, Jake Zack wrote:
>>
>>> In fact, this function I describe below *IS* built into the new  
>>> RT somewhere...or Best Practical developed it for themselves..
>>>
>> We don't have any special code in there for this. Have you tested  
>> 3.8.0 locally?
>>
>>> Their website at rt3.fsck.com DOES handle searches the way I'd  
>>> like them to be handled.
>>>
>>> A search for:
>>>
>>> anti anxiety
>>>
>>> ...finds:
>>>
>>> 10208 	antisocial-personality-disorder-anxiety 	new 	Pushmi 	 
>>> Nobody 	0
>>> 		20 hours ago 		20 hours ago 	0
>>> 10211 	anti-depressents-for-anxiety 	new 	Pushmi 	Nobody 	0
>>> 		15 hours ago 		15 hours ago 	0
>>>
>>> So there is some method to have it handle searches in a better way.
>>>
>>> Anyone?
>>>
>>> On 16-Jul-08, at 2:14 PM, Jake Zack wrote:
>>>
>>>> What modifications would need to be made to make the Simple  
>>>> Search function accept more than one word?
>>>>
>>>> It can do two words when the search terms are put in single  
>>>> quotes...but the string has to match exactly a string in the  
>>>> Subject.
>>>>
>>>> If the ticket subject is "barack obama beat hillary clinton"...a  
>>>> search for:
>>>>
>>>> barack obama
>>>>
>>>> ...yields no results...but...
>>>>
>>>> 'barack obama'
>>>>
>>>> ...does yield results.
>>>>
>>>> I can't seem to find a way to make it accept a search phrase  
>>>> such as:
>>>>
>>>> barack hillary
>>>>
>>>> and yield a result.
>>>>
>>>> And yes, I know the advanced search feature can be used...but  
>>>> I'm told that that is too cumbersome for the average user.
>>>>
>>>> Any help would be appreciated.
>>>>
>>>> Thanks.
>>>
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>>
>

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