[rt-users] RT 3.8 comments

Ruslan Zakirov ruz at bestpractical.com
Wed Jul 16 17:10:36 EDT 2008

On Thu, Jul 17, 2008 at 12:37 AM, Bill Davis <daviswj at comcast.net> wrote:
> Have just upgraded RT 3.6.5 to RT 3.8 and am quite impressed overall ...
> kudos to all involved in its development :o) ...
> ... however there are a few minor things I'd like to modify:
> 1. Inevitably a certain amount of spam leaks through the spam filters
> and creates tickets ... currently on each one that isn't obvious spam
> from the title, I have to view it, select "Basics", select status
> "deleted", & then click "Save Changes" ... a 3 step process. What I'd
> like to do is add a "Delete" choice to the "Open --- Comment --- Reply
> --- Resolve --- Star (bookmark)" bar in the upper right of the Ticket
> History screen, so that one click would change the ticket status to
> "deleted".  I had modified 3.6.5 to do this in accordance with someone's
> contribution (whose or where I don't recall) ... but I doubt that mod
> would still fit 3.8.
If it's correct mod based on a callback then it still should work with 3.8.0.

> 2. I'd like to be able to set the default refresh interval for a least
> the "At A Glance" page (in user preferences would be nice, but I'd be
> happy with a RT_SiteConfig alternative.  RT defaults to "Do not refresh"
> (in my opinion a poor choice), requiring this to be reset at every login.
create a feature request on rt3.fsck.com

> 3. I'd previously configured 3.6.5 so that certain high priorities
> displayed the priority number in different color,  I'd like to do the
> same in 3.8 but haven't been able to locate what or where to modify (I'm
> Perl ignorant ... or know just enough to be dangerous :o) ).
Again if it's callbacks based mod than it still should work.

> Any pointers or suggestions regarding any of these are greatly
> appreciated ...
> Bill Davis
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Best regards, Ruslan.

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