[rt-users] templates

Raphael rl at greentube.com
Thu Jul 17 16:27:46 EDT 2008

hi all,

first of all many thanks for all your help the last days! everything is 
up and running with 3.8.0 now :)

I have one last question:

is it possible to create templates that can be used as direct reply to 
tickets? so if I reply to a ticket that I can choose a before created 
template as an answer?

hope you know what I mean...

thanks for help again!


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