[rt-users] templates

[Christian Forjahn]

Hi Raphael.

I have installed the knowledge base RTFM. Every article that is created
within RTFM can also be used as default answer to mails.

Best Chris

Raphael wrote:
> hi all,
> 
> first of all many thanks for all your help the last days! everything is 
> up and running with 3.8.0 now :)
> 
> I have one last question:
> 
> is it possible to create templates that can be used as direct reply to 
> tickets? so if I reply to a ticket that I can choose a before created 
> template as an answer?
> 
> hope you know what I mean...
> 
> thanks for help again!
> 
> raphael
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