[rt-users] Upgrading RT 3.4.2 -> 3.8 users' home pages
Tim Cutts
tjrc at sanger.ac.uk
Sat Jul 19 03:51:22 EDT 2008
I'm upgrading a copy of our production database, so that I can work
out what I'm going to need to do to upgrade the production version
eventually.
So far, I have got RT up and working, imported a dump of the
production database, and upgraded the schema (using rt-setup-database
--action upgrade, and then applying the MySQL c 4.0->4.1 changes --
the latter step took a long time; more than 12 hours on our database)
Once it was complete, I discovered that because the home page is now
configured on a per-user basis, none of the users have anything
displayed in their home page, and would need to go to preferences to
set it up.
Is "RT at a glance" not configured somewhere centrally with a
default? If not, how do I add a default layout to all my users (of
whom I have a couple of thousand, so doing this manually is *not* an
option)
Related to this: there doesn't seem to be a MyRequests type panel the
users can choose in their home page. In our old version of RT, this
was done with a local set of HTML elements in the home page, but
clearly that's not the right approach now. Should I create a global
saved search that does it, and then add that to all the default "RT at
a glance" that he users will get?
Many thanks in advance,
Tim
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
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