[rt-users] Upgrading RT 3.4.2 -> 3.8 users' home pages

Jesse Vincent jesse at bestpractical.com
Sun Jul 20 10:27:48 EDT 2008

> Is "RT at a glance" not configured somewhere centrally with a
> default?  If not, how do I add a default layout to all my users (of
> whom I have a couple of thousand, so doing this manually is *not* an
> option)

Yep. Fro Configuration -> Global

But if the upgrade went correctly, a sensible default would have been  
> Related to this:  there doesn't seem to be a MyRequests type panel the
> users can choose in their home page.   In our old version of RT, this
> was done with a local set of HTML elements in the home page, but
> clearly that's not the right approach now.  Should I create a global
> saved search that does it, and then add that to all the default "RT at
> a glance" that he users will get?

That will work. You could also create a custom html portlet and add it  
to HomepageComponents in the config file to let users add it themselves.


> Many thanks in advance,
> Tim
> -- 
> The Wellcome Trust Sanger Institute is operated by Genome Research
> Limited, a charity registered in England with number 1021457 and a
> company registered in England with number 2742969, whose registered
> office is 215 Euston Road, London, NW1 2BE.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

More information about the rt-users mailing list