[rt-users] Upgrading RT 3.4.2 -> 3.8 users' home pages

[Jesse Vincent]

>
>
> Is "RT at a glance" not configured somewhere centrally with a
> default?  If not, how do I add a default layout to all my users (of
> whom I have a couple of thousand, so doing this manually is *not* an
> option)


Yep. Fro Configuration -> Global

But if the upgrade went correctly, a sensible default would have been  
set.
>
>
> Related to this:  there doesn't seem to be a MyRequests type panel the
> users can choose in their home page.   In our old version of RT, this
> was done with a local set of HTML elements in the home page, but
> clearly that's not the right approach now.  Should I create a global
> saved search that does it, and then add that to all the default "RT at
> a glance" that he users will get?
>

That will work. You could also create a custom html portlet and add it  
to HomepageComponents in the config file to let users add it themselves.

-j

> Many thanks in advance,
>
> Tim
>
>
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