[rt-users] Searching based on who created a ticket.
Kenneth Crocker
KFCrocker at lbl.gov
Mon Jul 21 15:59:34 EDT 2008
Kevin,
Correct. I misread the email. Sorry.
Kenn
LBNL
On 7/21/2008 12:41 PM, Kevin Falcone wrote:
> On Jul 21, 2008, at 3:18 PM, Kenneth Crocker wrote:
>
>> Actually, "CreatorId" and "RequestorId" are not necessarily the
>> same. I may "create" a ticket, then modify it to show you as the
>> "requestor" and those two fields would reflect that difference. In
>> this case, Richard wants only those tickets where he is "still" the
>> requestor". Just a thought.
>
> I read Richard's email to say that he can't use Requestor because he
> often assigns the Requestor to
> someone else after creating the ticket.
>
>>>> Searching by Requestor is not possible as I frequently set others
>>>> to be
>>>> the requestor.
>
> This seems to indicate that he wants Creator
>
> -kevin
>
>> On 7/21/2008 11:56 AM, Kevin Falcone wrote:
>>> On Jul 21, 2008, at 9:31 AM, Richard Hartmann wrote:
>>>> I was wondering if it's possible to search for all tickets created
>>>> by
>>>> me. The interesting tickets would be the one created via web
>>>> interface, but the ones created via email can be displayed, as well.
>>>> Searching by Requestor is not possible as I frequently set others
>>>> to be
>>>> the requestor. With 3.8, I can not bookmark the tickets, but that
>>>> is not
>>>> an ideal solution.
>>> Just search on Creator = 'yourusername'
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