[rt-users] send "Permission Denied" emails only to admin (or disable)

Paul C. paul at beingeaten.com
Tue Jul 22 18:13:54 EDT 2008

d'oh! Turns out the email was a "Could not load a valid user" message, 
and to solve my own problem found the function _NoAuthorizedUserFound to 
edit in lib/RT/Interface/Email.pm


> Hello,
> Is it possible to stop RT from sending "Permission Denied" emails out 
> when someone tries replying to or creating a ticket in a queue where 
> they don't have permission?
> Ideally I'd like these to just go to the site administrator, though 
> disabling them entirely would work too.
> (Running RT 3.6.6 and will be upgrading to 3.8.1 once out.)
> Cheers,
> Paul

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