[rt-users] Disable ticket creation failed message for unknown users

[Charles Duffy]

Hi,

On Wed, Jul 23, 2008 at 11:00 AM, Charles Duffy <charles.duffy at gmail.com> wrote:
> How do I stop RT replying to unknown users with the 'ticket creation
> failed' message?

OK, I solved the problem by using a procmail recipe to dump all mail
coming from unknown users to a file,
rather than piping it to rt-mailgate. I now have to maintain this
recipe separately, so if anybody has a
better/simpler solution I'd be grateful to hear it. I suppose I could
autogenerate the recipe based on
information in the database...

Thanks,

Charles Duffy