[rt-users] Urgent help on multi-stage approvals

Hong-Fai Leong ccelhf at nus.edu.sg
Thu Jul 24 20:42:51 EDT 2008

I've followed the example in "RT Essentials" on configuring a
multi-stage approval. It worked beautifully in v3.6.3. It fails to work
after I've upgraded RT to 3.6.7.

In 3.6.3, the second approver will only receive an email upon the first
approval resolution of the approving ticket.

In 3.6.7, both the approvers will receive emails at the same time.

Can somebody enlighten me on how to make 3.6.7 behaviour revert to those
in 3.6.3? This is important to what I'm about to do for the organization.

Any advice is much appreciated. Thanks.

Hong-Fai LEONG  (Mr) :: Manager, ITU, Faculty of Science :: National University of Singapore :: Blk S16 Level 2, 6 Science Drive 2, Singapore 117546 :: 65-6516 8328 (DID) :: 65-6777 0607 (Fax) :: 
scilhf at nus.edu.sg (E) :: www.nus.edu.sg (W) :: Company Registration No: 200604346E

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