[rt-users] Mandatory Custom Fields in 3.8

[Emmanuel Lacour]

On Fri, Jul 25, 2008 at 01:07:49AM -0700, F350 wrote:
> 
> Can anyone help please ? Just tell me if it is possible or not :)
> Thanks
> 
> 
> F350 wrote:
> > 
> > Greetings all,
> > 
> > I was wondering if there is a way to oblige  users to fill in custom
> > fields before resolving tickets.
> > Can we do that in RT 3.8.0 ? I created a custom field of type "Select one
> > value" and I would like the support team to select a value before closing
> > each ticket. That would help for the end of the semester statistics.
> > 


You can make it "mandatory" in the CF configuration, then you can add
the Callback http://wiki.bestpractical.com/view/EditCustomFieldsOnUpdate
to let you're users edit CFs when clocking on resolve.