[rt-users] strange subject charset

d tbsky tbskyd at gmail.com
Fri Jul 25 04:58:30 EDT 2008

   i am using rt 3.4.5 now and tried to upgrade to 3.8.0 in another machine.
after upgrade, i found the Chinese characters in the subject of old
tickets become "???????".
others fields are ok.

  i go to the attachment table with phpMyAdmin and found situation below:

  the subject data in rt 3.4.5 table is encoded by some method. it's not utf8.
  but  the subject data present as utf8 correctly in browser.

  after upgrade:
  the subject data in rt 3.8.0 table is now utf8.(they are converted
by the upgrade procedure!!)
  but the subject data now present as "???????" in browser.

  if I key-in new data in rt 3.8.0, they look like rt 3.4.5:
  the subject data in database is encoded, not utf8.
  they can show correctly as utf8 in browser.

  in fact, i like my data as utf8 in database, they look better.
  but more important, they must show correctly in browser.
  how can i fix this? maybe i should set some parameters or update
some perl modules?
  thanks a lot for help!!

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