[rt-users] Username at RT login not matching Ticket sent via e-mail

Jorge Aldana jorge at salk.edu
Fri Jul 25 17:08:16 EDT 2008

Hello All,

As users send tickets via e-mail their tickets are Requester set to 
username at email.com but at login they are username and as username cannot see 
their e-mailed tickets within the RT website. Is there a way to set it so 
logging in users can see their e-mailed tickets? A scrip or config? I just was 
moved to running our RT so I'm still fishing through the config's and setup.



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