[rt-users] RT 3.8.0 Search build page real slow

Ask Holme ask at jillion.dk
Tue Jul 29 07:05:01 EDT 2008

Iv solved the problem my self.
Faulty rights on a specific queue caused the owner list to be quite 
long, which RT didn't like.
(By mistake someone had given the own ticket right on the queue to all 
unprivileged users)

Ask Holme wrote:
> Hey List
> Lately (both before and after upgrade to 3.8.0) i'v been having problems 
> with performance of the query builder.
> Overall RT runs quite fast, viewing of queues and tickets is fully 
> acceptable and ticket updates is also fine.
> However, if i want to do a custom search and therefore opens a new query 
> performance falls.
> The query builder page takes way over 1 minute to load and the same 
> loading time apply for every term adding action. If build a moderately 
> complex query i can easily use 20 minutes, just to add the terms - most 
> of this waiting time. Looking on the server i can see, that RT eats 
> about 70-80 pct. af my 2,8 gHZ Xeon CPU while sending the page to me.
> The database is quite huge (about 1 GB holding 34k tickets with 300k 
> transactions), however when both queue and ticket viewing is fast that 
> can't be the problem ?
> Does anyone else of the have big trouble with the query building page ?
> Any ideas for how to speed it up ?
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