[rt-users] Let's say...

[Ruslan Zakirov]

http://wiki.bestpractical.com/view/MultipleOutgoingEmailAddresses

On Thu, Jul 31, 2008 at 12:45 AM, Jean-Sebastien Morisset
<jsmoriss at mvlan.net> wrote:
> Let's say you have 4 e-mail addresses for 'appearances', but you really
> need only one queue in RT. So all 4 e-mail addresses all go to the same
> queue. Now when a queue worker adds a reply to a ticket, an e-mail gets
> sent to the requestor. The problem is that e-mail is not one of the
> original 4. For example:
>
> help-east at dot.com -> Help Queue
> help-west at dot.com -> Help Queue
> help-north at dot.com -> Help Queue
> help-south at dot.com -> Help Queue
>
> And the reply would come from help at doc.com for example.
>
> How would you solve a problem like this? Do you have no choice but to
> create 4 queues?
>
> Thanks,
> js.
> --
> Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>
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-- 
Best regards, Ruslan.