[rt-users] Let's say...

Micah Gersten micah at onshore.com
Wed Jul 30 16:50:42 EDT 2008

Can't you just make an alias on the mail server and make the queue
address help at doc(t).com?

Thank you,
Micah Gersten
onShore Networks
Internal Developer

Jean-Sebastien Morisset wrote:
> Let's say you have 4 e-mail addresses for 'appearances', but you really
> need only one queue in RT. So all 4 e-mail addresses all go to the same
> queue. Now when a queue worker adds a reply to a ticket, an e-mail gets
> sent to the requestor. The problem is that e-mail is not one of the
> original 4. For example:
> help-east at dot.com -> Help Queue
> help-west at dot.com -> Help Queue
> help-north at dot.com -> Help Queue
> help-south at dot.com -> Help Queue
> And the reply would come from help at doc.com for example.
> How would you solve a problem like this? Do you have no choice but to
> create 4 queues?
> Thanks,
> js.

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