[rt-users] Urgent help on multi-stage approvals

Jesse Vincent jesse at bestpractical.com
Wed Jul 30 17:12:21 EDT 2008

On Jul 29, 2008, at 8:44 PM, Hong Fai Leong wrote:

> Dear Jesse,
> The setup only uses a single script and template. The setup works  
> out of the box as described in "RT Essentials".  In the  v3.6.3,   
> the  email to the director  won't fire off until the manager  
> approves his ticket. This was achieved using the "Depends-On"  
> directive in the director's template. In 3.6.7, both  manager and   
> director  will get the emails  as soon as the approval  tickets are  
> created.  The  director  won't be able to  resolve his  ticket  
> though  if the manager hasn't  approve his.  Any idea?

None. it sounds like it should work.

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