[rt-users] Urgent help on multi-stage approvals
Jesse Vincent
jesse at bestpractical.com
Wed Jul 30 17:12:21 EDT 2008
On Jul 29, 2008, at 8:44 PM, Hong Fai Leong wrote:
> Dear Jesse,
>
> The setup only uses a single script and template. The setup works
> out of the box as described in "RT Essentials". In the v3.6.3,
> the email to the director won't fire off until the manager
> approves his ticket. This was achieved using the "Depends-On"
> directive in the director's template. In 3.6.7, both manager and
> director will get the emails as soon as the approval tickets are
> created. The director won't be able to resolve his ticket
> though if the manager hasn't approve his. Any idea?
None. it sounds like it should work.
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