[rt-users] External Ticket Form w/ No Login

[mark_jaggers at trendmicro.com]

Ok,  I went through the archives and did not really find a good or easy answer to this question.  Plus many of the posts are very old.  We created an external form for RT 3.8.0 and resides on an external site.  The form works fine for creating a ticket, except that it requires the person to login.  We need to have an easy way to setup this form and RT so that anyone can submit a ticket using that form and are not required to login.  Our form also includes custom fields.

 

If it is not possible to do this, then is it possible to allow the user on the login page to create their own login or perhaps when the user submits the ticket, their email address automatically creates a login for them and RT auto generates a password.

 

Out ultimate goal is to have the form submit a ticket without any logins at all.

 

Any help would be appreciated.

 

Mark

 



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