[rt-users] External Ticket Form w/ No Login

Helmuth Ramirez HelmuthRamirez at compupay.com
Thu Jul 31 17:50:16 EDT 2008

You can try looking up Command by Mail in the archives.  It can send
e-mails with the custom fields and such to be submitted as tickets.  So
you could have a web front end for submission that generates an e-mail
to RT.


From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
mark_jaggers at trendmicro.com
Sent: Thursday, July 31, 2008 5:44 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] External Ticket Form w/ No Login


Ok,  I went through the archives and did not really find a good or easy
answer to this question.  Plus many of the posts are very old.  We
created an external form for RT 3.8.0 and resides on an external site.
The form works fine for creating a ticket, except that it requires the
person to login.  We need to have an easy way to setup this form and RT
so that anyone can submit a ticket using that form and are not required
to login.  Our form also includes custom fields.


If it is not possible to do this, then is it possible to allow the user
on the login page to create their own login or perhaps when the user
submits the ticket, their email address automatically creates a login
for them and RT auto generates a password.


Out ultimate goal is to have the form submit a ticket without any logins
at all.


Any help would be appreciated.




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