[rt-users] Scrips (queue change notify)

[Gene LeDuc]

Hi Kristian,

In addition to what Toby mentioned about NotifyActor, you only need to put 
the scrip in the receiving queue.  If a ticket moves from OldQueue to 
NewQueue, the scrip in NewQueue will fire but the one in OldQueue will not.

Regards,
Gene

At 01:04 AM 6/2/2008, Kristian Davies wrote:
>I'm trying to create a notification email on the receiving queue when
>a ticket is moved.  I have two queues (test1 and test2), and I've
>added a scrip to both:
>
>Description: Queue Notify
>Condition: On queue change
>Action: Notify requesors, CC and AdminCC
>Template: Global template: Transaction
>Stage: TransactionCreate.
>
>I am the requestor and adminCC.
>
>Still does not send the email.  I thought that would be enough.
>
>Any help would be appreciated.
>
>-Kristian
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University