[rt-users] Offline format

[Stephen Turner]

At 03:52 PM 6/3/2008, Kenneth Crocker wrote:
>Hey Rt users,
>
>
>         I have an organization in my company that wants to create ticket via
>email (no biggie, so far) with a format that pre-fills certain fields,
>mostly Custom Fields. I thought that by going to Tools->Offline I could
>copy that format and have them paste it into the body of their email
>(with the appropriate fields filled out) and have them email RT with
>that format and it would work. NNAAHH! So, has anyone out their done
>such a thing? Is it even possible? Thanks, in advance, for your help.
>
>
>Kenn
>LBNL

Kenn,

Check out Dirk Pape's ExtractCustomFieldValues contribution: 
http://wiki.bestpractical.com/view/ExtractCustomFieldValues . This 
works very well for us.

Steve