[rt-users] Offline format

[Kenneth Crocker]

Stephen,


	Thanks. I'll look into it.


Kenn
LBNL

On 6/3/2008 12:59 PM, Stephen Turner wrote:
> 
> At 03:52 PM 6/3/2008, Kenneth Crocker wrote:
>> Hey Rt users,
>>
>>
>>         I have an organization in my company that wants to create 
>> ticket via
>> email (no biggie, so far) with a format that pre-fills certain fields,
>> mostly Custom Fields. I thought that by going to Tools->Offline I could
>> copy that format and have them paste it into the body of their email
>> (with the appropriate fields filled out) and have them email RT with
>> that format and it would work. NNAAHH! So, has anyone out their done
>> such a thing? Is it even possible? Thanks, in advance, for your help.
>>
>>
>> Kenn
>> LBNL
> 
> Kenn,
> 
> Check out Dirk Pape's ExtractCustomFieldValues contribution: 
> http://wiki.bestpractical.com/view/ExtractCustomFieldValues . This works 
> very well for us.
> 
> Steve
> 
>