[rt-users] Offline format

[Drew Barnes]

http://wiki.bestpractical.com/view/ExtractCustomFieldValues


Kenneth Crocker wrote:
> Hey Rt users,
>
>
> 	I have an organization in my company that wants to create ticket via 
> email (no biggie, so far) with a format that pre-fills certain fields, 
> mostly Custom Fields. I thought that by going to Tools->Offline I could 
> copy that format and have them paste it into the body of their email 
> (with the appropriate fields filled out) and have them email RT with 
> that format and it would work. NNAAHH! So, has anyone out their done 
> such a thing? Is it even possible? Thanks, in advance, for your help.
>
>
> Kenn
> LBNL
>
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati