[rt-users] Help with RT permissions

[Tom Smith]

Hi All,

I'm trying to configure permissions in RT so that everyone can see  
every queue but only see those tickets that they are listed as  
Requestor or Owner on.

If I assign the rights SeeQueue and ShowTicket to Privileged, they  
can see every queue and every ticket on the system. If I assign these  
same rights to Requestor (and remove them from Privileged), they  
can't see any of the queues and can see their tickets only if they  
search for them.

Ideally, I'd like everyone to be able to see every queue listed in  
the "Quick search" section of "RT at a glance" but only be able to  
see tickets that they Own or Requested.

Can anyone offer any help for achieving this?

~ Tom