[rt-users] Help with RT permissions

[Benjamin Weser]

Hi Tom,

I'm not sure if it works but try to assign SeeQueue to privileged and 
SeeTicket for requestors and owners.

Ben


Tom Smith schrieb:
> Hi All,
>
> I'm trying to configure permissions in RT so that everyone can see  
> every queue but only see those tickets that they are listed as  
> Requestor or Owner on.
>
> If I assign the rights SeeQueue and ShowTicket to Privileged, they  
> can see every queue and every ticket on the system. If I assign these  
> same rights to Requestor (and remove them from Privileged), they  
> can't see any of the queues and can see their tickets only if they  
> search for them.
>
> Ideally, I'd like everyone to be able to see every queue listed in  
> the "Quick search" section of "RT at a glance" but only be able to  
> see tickets that they Own or Requested.
>
> Can anyone offer any help for achieving this?
>
> ~ Tom
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