[rt-users] Help with RT permissions

[Ruslan Zakirov]

Here is logic. To be a requestor user has to request something, but to
do that he should be able to see a queue. So it's strange to grant
SeeQueue right to Requestor roles.

The truth is that we even don't check user's relations with tickets
when we check rights on queues.

On Fri, Jun 6, 2008 at 4:16 AM, Tom Smith <aliase573201 at mac.com> wrote:
> Hi All,
>
> I'm trying to configure permissions in RT so that everyone can see
> every queue but only see those tickets that they are listed as
> Requestor or Owner on.
>
> If I assign the rights SeeQueue and ShowTicket to Privileged, they
> can see every queue and every ticket on the system. If I assign these
> same rights to Requestor (and remove them from Privileged), they
> can't see any of the queues and can see their tickets only if they
> search for them.
>
> Ideally, I'd like everyone to be able to see every queue listed in
> the "Quick search" section of "RT at a glance" but only be able to
> see tickets that they Own or Requested.
>
> Can anyone offer any help for achieving this?
>
> ~ Tom
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-- 
Best regards, Ruslan.