[rt-users] Help with RT permissions

[Tom Smith]

Thank you for the reply, Ruslan. :-)

What I have tried to do is give Privileged SeeQueue and Requestor  
ShowTicket. I thought that if I did this, everyone who has "Let this  
user be granted rights" would be able to see every queue and that  
Requestors would only be able to see their own tickets.

This logic works except that the queues will not display in "Quick  
search".

For example, if a user logs in who has these rights and tickets that  
they are listed as the Requestor of, they cannot see any queues in  
"Quick search"--even if they click Edit, there are no queues listed  
to be selected. If the same user, however, goes to Simple Search and  
types in their email address, their tickets appear and they can view  
the them--the query executed is "(  Requestor LIKE 'name at domain.tld' )"

Are there any fallacies in the way that I'm thinking about this?

On Jun 7, 2008, at 9:49 AM, Ruslan Zakirov wrote:

> Here is logic. To be a requestor user has to request something, but to
> do that he should be able to see a queue. So it's strange to grant
> SeeQueue right to Requestor roles.
>
> The truth is that we even don't check user's relations with tickets
> when we check rights on queues.
>
> On Fri, Jun 6, 2008 at 4:16 AM, Tom Smith <aliase573201 at mac.com>  
> wrote:
>> Hi All,
>>
>> I'm trying to configure permissions in RT so that everyone can see
>> every queue but only see those tickets that they are listed as
>> Requestor or Owner on.
>>
>> If I assign the rights SeeQueue and ShowTicket to Privileged, they
>> can see every queue and every ticket on the system. If I assign these
>> same rights to Requestor (and remove them from Privileged), they
>> can't see any of the queues and can see their tickets only if they
>> search for them.
>>
>> Ideally, I'd like everyone to be able to see every queue listed in
>> the "Quick search" section of "RT at a glance" but only be able to
>> see tickets that they Own or Requested.
>>
>> Can anyone offer any help for achieving this?
>>
>> ~ Tom
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>
>
>
> -- 
> Best regards, Ruslan.