[rt-users] SelfService - Identify Tickets

[Mike McArdle]

Is there a way to identify SelfService tickets in the newest unowned tickets
listing?  Before we implement the SelfService portal, management wants to be
able to easily identify SelfService tickets.  The reasoning behind this is
to reward unprivileged SelfService users with prompt service.  Also, we
would like to be able to identify SelfService tickets for reporting purposes
to track the effectiveness of the portals use.
Any and all thought or suggestions would be appreciated.

Thanks, 

Mike
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