[rt-users] Spaces not allowed in Custom Fields when generating tickets via e-mail

[Drew Barnes]

I don't do this on my own system, but this suggests you can have spaces 
in custom field names.
http://wiki.bestpractical.com/view/ExtractCustomFieldValues


Jean-Sebastien Morisset wrote:
> On Mon, Jun 09, 2008 at 09:29:19PM -0400, Firas Batal wrote:
>   
>> Hi everyone,
>>
>> I am sending this email hopping that someone has encountered this
>> anomaly before.
>>
>> We have 3.6.3 installed on RHEL4, Apache 2.x, MySQL 5.0.45, Perl 5.10.  
>>
>> I have installed RT::Extension::CommandByMail  and the functionality is
>> great.  But, the mechanism fails when I need to set the values of a
>> custom field that has spaces, as shown in below.     The custom field
>> could be set correctly using web UI, but not through emails!
>>
>> Status: open
>> CustomField.{Request Type}: foo
>>
>> Have anyone encountered this before? 
>>     
>
> I also just found this problem. Has anyone found a solution (aside from
> renaming the custom field)?
>
> Thanks,
> js.
>   

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati