[rt-users] RT goes down with 500 error - "(2)No such file or directory: FastCGI: failed to connect to server "/opt/rt3/bin/mason_handler.fcgi":"

[jmoseley at corp.xanadoo.com]

I would chalk it up to a temporary problem (bug) with Apache or the FastCGI
module...


James Moseley




                                                                           
             tom at limepepper.co                                             
             .uk                                                           
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             lists.bestpractic         <rt-users at lists.bestpractical.com>  
             al.com                                                     cc 
                                                                           
                                                                   Subject 
             06/17/2008 12:09          [rt-users] RT goes down with 500    
             PM                        error - "(2)No such file or         
                                       directory:  FastCGI: failed to      
                                       connect to server                   
                                       "/opt/rt3/bin/mason_handler.fcgi":" 
                                                                           
                                                                           
                                                                           
                                                                           
                                                                           
                                                                           




Hi,

My users starting calling and emailing today, apparently the RT3 web
site was down with a 500 error. I am currently running 3.6.6 on RHEL4.

The error in the apache log was;

[Tue Jun 17 14:15:48 2008] [error] [client 10.127.5.6] (2)No such file
or directory:
FastCGI: failed to connect to server
"/opt/rt3/bin/mason_handler.fcgi": connect() failed, referer:
http://dcmon01.osti.local/rt/

the file "/opt/rt3/bin/mason_handler.fcgi" exists with executable
permissions, and read permissions for the apache user.

Restarting apache was a work-around to the problem and the site is
back up and running now. However I am interested to know what the root
cause was and other than monitoring for it, is there any way to
prevent it causing downtime again?

Many Thanks,

Tom H

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