[rt-users] RT Not Sending emails Out

[Drew Barnes]

If RedHat updated Scalar::Util, you will need to download from CPAN and 
recompile since they do not include weaken by default. 
http://wiki.bestpractical.com/view/TroubleShooting
http://www.gossamer-threads.com/lists/rt/users/69775



Enrique Gaona wrote:
>
> Hello RT users,
> I was wondering if anyone knows of a solution to this problem. RT is 
> not sending any email messages and its returning an Undefined 
> subroutine &Scalar::Util. I've verified that particular perl lib does 
> exist on the system. Any thoughts?
>
> Here are the log messages:
> Jun 17 15:49:47 austrack01 RT: Scrip Prepare 10 died. - Undefined 
> subroutine &Scalar::Util::weaken called at 
> /opt/rt3/lib/RT/Action/Generic.pm line 107. Stack: 
> [/opt/rt3/lib/RT/Action/Generic.pm:107] 
> [/opt/rt3/lib/RT/Action/Generic.pm:79] 
> [/opt/rt3/lib/RT/ScripAction_Overlay.pm:177] 
> [/opt/rt3/lib/RT/Scrip_Overlay.pm:471] 
> [/opt/rt3/lib/RT/Scrips_Overlay.pm:237] 
> [/opt/rt3/lib/RT/Transaction_Overlay.pm:171] 
> [/opt/rt3/lib/RT/Record.pm:1444] 
> [/opt/rt3/lib/RT/Ticket_Overlay.pm:3526] 
> [/opt/rt3/lib/RT/Ticket_Overlay.pm:3257] 
> [/opt/rt3/lib/RT/Record.pm:934] 
> [/opt/rt3/lib/RT/Interface/Web.pm:1026] 
> [/opt/rt3/lib/RT/Interface/Web.pm:1141] 
> [/opt/rt3/share/html/Ticket/Display.html:151] 
> [/opt/rt3/share/html/Ticket/Update.html:216] 
> [/opt/rt3/share/html/autohandler:292] 
> (/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
> Jun 17 15:49:48 austrack01 RT: Scrip Prepare 2 died. - Undefined 
> subroutine &Scalar::Util::weaken called at 
> /opt/rt3/lib/RT/Action/Generic.pm line 107. Stack: 
> [/opt/rt3/lib/RT/Action/Generic.pm:107] 
> [/opt/rt3/lib/RT/Action/Generic.pm:79] 
> [/opt/rt3/lib/RT/ScripAction_Overlay.pm:177] 
> [/opt/rt3/lib/RT/Scrip_Overlay.pm:471] 
> [/opt/rt3/lib/RT/Scrips_Overlay.pm:237] 
> [/opt/rt3/lib/RT/Transaction_Overlay.pm:171] 
> [/opt/rt3/lib/RT/Record.pm:1444] 
> [/opt/rt3/lib/RT/Ticket_Overlay.pm:3078] 
> [/opt/rt3/lib/RT/Interface/Web.pm:1157] 
> [/opt/rt3/share/html/Ticket/Display.html:151] 
> [/opt/rt3/share/html/Ticket/Update.html:216] 
> [/opt/rt3/share/html/autohandler:292] 
> (/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
> Jun 17 15:49:59 austrack01 RT: Encode::Guess failed: ; fallback to 
> iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
> Jun 17 15:49:59 austrack01 RT: Encode::Guess failed: ; fallback to 
> iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
> Jun 17 15:49:59 austrack01 RT: Scrip Prepare 8 died. - Undefined 
> subroutine &Scalar::Util::weaken called at 
> /opt/rt3/lib/RT/Action/Generic.pm line 107. Stack: 
> [/opt/rt3/lib/RT/Action/Generic.pm:107] 
> [/opt/rt3/lib/RT/Action/Generic.pm:79] 
> [/opt/rt3/lib/RT/ScripAction_Overlay.pm:177] 
> [/opt/rt3/lib/RT/Scrip_Overlay.pm:471] 
> [/opt/rt3/lib/RT/Scrips_Overlay.pm:237] 
> [/opt/rt3/lib/RT/Transaction_Overlay.pm:171] 
> [/opt/rt3/lib/RT/Record.pm:1444] 
> [/opt/rt3/lib/RT/Ticket_Overlay.pm:2441] 
> [/opt/rt3/lib/RT/Ticket_Overlay.pm:2305] 
> [/opt/rt3/share/html/Ticket/Elements/PreviewScrips:82] 
> [/opt/rt3/share/html/Ticket/Update.html:137] 
> [/opt/rt3/share/html/autohandler:292] 
> (/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
> Jun 17 15:49:59 austrack01 RT: Scrip Prepare 9 died. - Undefined 
> subroutine &Scalar::Util::weaken called at 
> /opt/rt3/lib/RT/Action/Generic.pm line 107. Stack: 
> [/opt/rt3/lib/RT/Action/Generic.pm:107] 
> [/opt/rt3/lib/RT/Action/Generic.pm:79] 
> [/opt/rt3/lib/RT/ScripAction_Overlay.pm:177] 
> [/opt/rt3/lib/RT/Scrip_Overlay.pm:471] 
> [/opt/rt3/lib/RT/Scrips_Overlay.pm:237] 
> [/opt/rt3/lib/RT/Transaction_Overlay.pm:171] 
> [/opt/rt3/lib/RT/Record.pm:1444] 
> [/opt/rt3/lib/RT/Ticket_Overlay.pm:2441] 
> [/opt/rt3/lib/RT/Ticket_Overlay.pm:2305] 
> [/opt/rt3/share/html/Ticket/Elements/PreviewScrips:82] 
> [/opt/rt3/share/html/Ticket/Update.html:137] 
> [/opt/rt3/share/html/autohandler:292] 
> (/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
>
> Enrique
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati