[rt-users] Ticket Closed

[andrew fay]

Hello,

Is there a way i can add an option into RT to Close a ticket.. I do not want it to send a message or anything.. just to close it.  for example sometimes we have tickets that sit for ages and instead of deleting them i want to close them.

Also can I add in an option to resolve the ticket without sending out the this ticket has been resolved email?

thanks

Andy

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