[rt-users] Dependencies, Status and visibility.

[Ruslan Zakirov]

On Mon, Jun 23, 2008 at 4:43 PM, Tom Lanyon <tom at netspot.com.au> wrote:
> On 23/06/2008, at 7:41 PM, Roger Gammans wrote:

[snip]

>
> ps. The only thing we haven't solved so far is that our rt-crontool
> search excludes tickets with dependencies, because we don't want to re-
> open or follow up on tickets that are still waiting on other tickets.
> This works well, except that TicketSQL doesn't seem to be able to
> distinguish between resolved and unresolved dependencies, so stalled
> tickets with resolved dependencies get missed and unactioned! I figure
> I'll have to write a custom RT::Search module to fix this.
that's right, either new search or new additions to TicketSQL.

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-- 
Best regards, Ruslan.