[rt-users] FW: RT Create Ticket display screen

[Kevin Freels]

Kenn,

DISCLAIMERS: RT 3.6.5 with FC8

I just did this, this is how I did it. I'm sure there is a better way,
and I welcome a more elegant fix from the RT gurus out there. However,
here it is.

I edited {server_root}/html/Ticket/Create.html, and moved the code
located on or about line 152 with beginning of the table <tr> record
(ignore the lines with the *'s):

*** START of CODE ***
<tr>
<td colspan="6">
<&|/l&>Describe the issue below</&>:<br /> % if (exists $ARGS{Content})
{ <& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature
=> 0 &> % } else { <& /Elements/MessageBox, QuoteTransaction =>
$QuoteTransaction &> %}

<br />
</td>
</tr>
*** END of CODE ***


to just below the </tr> tag (on or about line 115). You'll know this is
the area, the whole "Subject" stuff is here just above it. My previous
life as a SissyMin says to back up the original file in case it doesn't
work, but it did for me.

Restart httpd, and the "Describe..." section will now be right below the
Subject line.

Now, if I could only do manipulation of the Object descriptions as
easily....  :-)

....k
-=-=-=-  

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth

> Crocker
> Sent: Monday, June 23, 2008 1:15 PM
> To: rt Users
> Subject: [rt-users] RT Create Ticket display screen
> 
> To all users,
> 
> 
> 	Does anyone know how to move the "Describe the issue below" box
just 
> below the "Subject Box? I'm getting a bunch of Custom Fields inserted 
> in-between and I would like THEM to be last, on the bottom of the 
> page.
> Help? Thanks, in advance.
> 
> 
> Kenn
> LBNL
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com Commercial
> support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>