[rt-users] RT Create Ticket display screen

[Kevin Freels]

Kenn,

No worries. I kept everything in that directory, but just made a copy of
the file and tagged it with .ORIG for backup.

I also would like to be able to "re-arrange" the CF's. I was able to at
least find out how to increase the size of the text and wiki text CF's;
I can forward that to you if you're interested. 

>From what I was able to determine in the Create.html, all the CF's are
created on the fly but are inside a single HTML table, so it's not
possible to break them apart. I'd likr to put my CF's for things for
some Combos for "Severity" and "Issue Type" on top (under Subject but
over "Issue Description"), and move my other CF's underneath "Issue
Description". The workflow for that page would make much more sense (see
my previous message on that). 

Anyone? Anyone? Bueller?

....k
-=-=-=-  

> -----Original Message-----
> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
> Sent: Monday, June 23, 2008 3:50 PM
> To: Kevin Freels
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] FW: RT Create Ticket display screen
> 
> Kevin,
> 
> 
> 	I'm definitely gonna give this a try. I assume I can 
> create a copy in my "local" directory and make the changes 
> there. I'll let you know how it works. Too bad there isn't a 
> way to prioritized the CF's displayed as well. But THANKS!
> 
> 
> Kenn
> LBNL
> 
> On 6/23/2008 2:51 PM, Kevin Freels wrote:
> > Kenn,
> > 
> > DISCLAIMERS: RT 3.6.5 with FC8
> > 
> > I just did this, this is how I did it. I'm sure there is a 
> better way, 
> > and I welcome a more elegant fix from the RT gurus out 
> there. However, 
> > here it is.
> > 
> > I edited {server_root}/html/Ticket/Create.html, and moved the code 
> > located on or about line 152 with beginning of the table 
> <tr> record 
> > (ignore the lines with the *'s):
> > 
> > *** START of CODE ***
> > <tr>
> > <td colspan="6">
> > <&|/l&>Describe the issue below</&>:<br /> % if (exists 
> > $ARGS{Content}) { <& /Elements/MessageBox, Default => 
> $ARGS{Content}, 
> > IncludeSignature => 0 &> % } else { <& /Elements/MessageBox, 
> > QuoteTransaction => $QuoteTransaction &> %}
> > 
> > <br />
> > </td>
> > </tr>
> > *** END of CODE ***
> > 
> > 
> > to just below the </tr> tag (on or about line 115). You'll 
> know this 
> > is the area, the whole "Subject" stuff is here just above it. My 
> > previous life as a SissyMin says to back up the original 
> file in case 
> > it doesn't work, but it did for me.
> > 
> > Restart httpd, and the "Describe..." section will now be 
> right below 
> > the Subject line.
> > 
> > Now, if I could only do manipulation of the Object descriptions as 
> > easily....  :-)
> > 
> > ....k
> > -=-=-=-
> > 
> >> -----Original Message-----
> >> From: rt-users-bounces at lists.bestpractical.com
> >> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of 
> >> Kenneth
> > 
> >> Crocker
> >> Sent: Monday, June 23, 2008 1:15 PM
> >> To: rt Users
> >> Subject: [rt-users] RT Create Ticket display screen
> >>
> >> To all users,
> >>
> >>
> >> 	Does anyone know how to move the "Describe the issue below" box
> > just
> >> below the "Subject Box? I'm getting a bunch of Custom 
> Fields inserted 
> >> in-between and I would like THEM to be last, on the bottom of the 
> >> page.
> >> Help? Thanks, in advance.
> >>
> >>
> >> Kenn
> >> LBNL
> >>
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> > 
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> > 
> 
>